Exchange Policy

Gear Genius Exchange Policy

Embrace Flexibility with Confidence

At Gear Genius, we understand that the true value of a gift lies in the joy it brings. As part of our Brilliant Club, we are committed to ensuring that every piece of jewelry you purchase from us meets the expectations of its recipient. To that end, we offer a flexible exchange policy exclusively for our rewards program members.

Exchange Policy Details

  • Eligibility: Our exchange policy is a benefit available solely to members of the Brilliant Club. Not a member yet? Sign up today to enjoy this and many other exclusive perks.
  • Collection-Based Exchanges: If you have purchased an item from one of our specific collections and it doesn't quite resonate with the recipient, you can exchange it for any other item within the same collection. If your new choice is more expensive than the original, simply pay the difference.
  • Non-Collection Items: Items that are not part of a collection are carefully curated and are considered final sales, and as such, are not eligible for exchange.
  • One Exchange Per Order: To keep our policy fair and maintain the integrity of our offerings, we allow one exchange per order. We trust you'll choose the replacement with care, as it's a final selection.
  • Abuse of Policy: We strive to provide the best experience for all our customers, which means protecting our ability to offer generous policies like this one. We reserve the right to refuse an exchange if we suspect abuse of our policy.

We believe in the power of gifting and want every piece you select to be treasured. Our exchange policy is designed to give you the confidence to shop, knowing that satisfaction is just a part of the Gear Genius experience. To start an exchange, please reach out to support via our Contact form or by emailing us at <a href="mailto:hello@geargenius.shop">hello@geargenius.shop</a> and we'll take it from there!

Questions?

If you have any questions about our exchange policy or need assistance with an exchange, our customer support team is here to help. We're dedicated to ensuring your Gear Genius experience is nothing short of brilliant.